Policy
Last updated: September 2026
On this page
1. The position in short
2. Digital products and what you agree to at checkout
3. Your rights if something is wrong with a digital product
4. What is not your fault
5. Professional services
Duplicate and mistaken digital purchases
7. How to contact us
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CONVERTSTRIDE — REFUND POLICY — September 2026.
1. The position in short
ConvertStride sells both digital products and professional Amazon and ecommerce services.
Our digital products are files supplied immediately after purchase. Once the digital content has been made available to you, we do not offer refunds simply because you have changed your mind.
Our professional services are provided according to the scope, fees and terms agreed with you. Fees for work already carried out, or for a service period that has already begun, are not normally refundable.
Nothing in this policy affects any legal rights that cannot be excluded.
2. Digital products and what you agree to at checkout
Digital products purchased through our website are delivered through Payhip.
Payments made through Payhip are processed through the payment method available at checkout. Payhip provides the storefront and delivery system, but refund requests must be made directly to ConvertStride.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer purchasing digital content online normally has a 14 day cancellation period.
However, that right can end when digital content is supplied during that period where you have:
Expressly requested immediate supply of the digital content, and
Acknowledged that you will lose your right to cancel once supply begins
For products supplied immediately, you will be asked to give this consent at checkout before completing your purchase.
Once the digital product has been made available to you following that consent, you cannot cancel the purchase simply because you have changed your mind.
If you do not want the digital product to be supplied immediately, do not complete the purchase.
3. Your rights if something is wrong with a digital product
This policy does not remove your statutory rights.
Digital content supplied to consumers must meet the standards required by applicable consumer law.
If a file is corrupted, cannot be downloaded, is materially different from its description or there is another genuine problem with the product, contact us at info@convertstride.com.
We will normally first try to resolve the problem by:
Providing a working replacement copy
Restoring access to the download, or
Correcting the problem where reasonably possible
If we cannot put the problem right, we will provide any refund, price reduction or other remedy required by law.
Please contact us as soon as reasonably possible after discovering a problem so that we can investigate it.
4. What is not your fault
A change of mind, change of plan or deciding after purchase that a digital product is not suitable for your particular business does not make the product faulty.
Likewise, difficulty applying a framework or achieving a particular result does not mean the product is defective where it was supplied as described.
Our templates and frameworks require judgement and application to individual Amazon and ecommerce accounts. They do not guarantee any particular commercial result.
If you are having difficulty using a product, contact us at info@convertstride.com. We would rather help you use it properly where we reasonably can.
5. Professional services
Our Amazon management, advertising management, ecommerce management, consultancy, audits and related professional services are supplied to businesses.
The scope, price, duration and payment terms for those services will normally be set out in a proposal, quotation, invoice, statement of work or other written agreement between us.
One off projects and consultancy
If you cancel a project before work has begun, we will refund any amount paid for work that will no longer be carried out, unless a non refundable booking fee or other arrangement was specifically agreed with you in advance.
Once work has begun, fees relating to work already completed or committed are not refundable.
Where part of a prepaid project has not yet been carried out when an engagement is properly cancelled, we will determine whether any unused amount is refundable based on the work completed, commitments already made and the terms of the agreed scope.
Ongoing management services
Ongoing Amazon or ecommerce management services continue for the period and subject to the notice arrangements agreed with you.
Where no different notice period has been agreed, either party may end an ongoing service by giving 30 days' written notice.
Fees for a service period that has already begun are not normally refundable. We will continue to provide the agreed services during any paid notice or service period unless we agree otherwise.
Ending an engagement does not remove your obligation to pay invoices for work already completed or services already provided.
Results are not grounds for a refund
Our services involve professional judgement and management, but commercial results cannot be guaranteed.
A particular level of sales, profit, ACoS, TACoS, ROAS, conversion, ranking, traffic or other marketplace performance is not a condition of the service unless we have expressly agreed otherwise in writing.
Amazon and other ecommerce platforms also make decisions and changes outside our control. A listing suppression, account restriction, policy change, algorithm change, advertising result or other third party decision does not by itself entitle you to a refund of our fees.
If you believe we have materially failed to provide the services agreed with you, please contact us. We will review the issue and, where appropriate, correct or repeat the affected work or agree another reasonable remedy.
6. Duplicate and mistaken digital purchases
If you accidentally purchase the same digital product twice, contact us at info@convertstride.com within seven days with the relevant order details.
Where we can verify a genuine duplicate transaction, we will refund the duplicate payment.
If you accidentally purchase the wrong version or tier of a product, contact us promptly. Where reasonably possible, we will adjust the purchase or credit the amount paid towards the correct product.
This section is a goodwill policy and does not affect your statutory rights.
7. How to contact us
For refund requests, download problems or questions about this policy, email:
Please include your order reference or invoice number and enough information for us to identify the purchase.
Where a digital product was purchased through Payhip, please contact us rather than Payhip to request a refund. Any refund we approve will be processed through the payment method used for the original transaction.
We aim to respond within five working days.
ConvertStride
Ascot House
246 Court Oak Road
Harborne
Birmingham B32 2EG
United Kingdom